Vos Collection

Booking, Payment, Cancellation & House Rules

1. Booking & Reservation Requirements

To request a reservation, guests are required to provide the following information:

  • Full name and surname of the primary guest
  • E-mail address
  • Contact telephone number
  • ID or passport number
  • Residential address
  • The total number of guests who will be staying at the property
  • Details of any pets, including the number and type of pets

It is essential that the correct number of guests is declared at the time of booking. Only the number of guests confirmed on the reservation will be permitted to stay at the property. Additional guests may only be accommodated with prior approval from Vos Collection and may be subject to additional charges.

All guest and identification information is collected for reservation, security and legal purposes and will be handled responsibly.

2. Confirmation of Reservation

All booking requests are subject to availability.

Vos Collection will review the reservation request and confirm:

  • Whether the requested dates are available;
  • The applicable accommodation rate;
  • The total amount payable; and
  • The payment required to secure the reservation.

A reservation is only considered confirmed once Vos Collection has confirmed the booking and the required payment has been received.

Submitting a booking request does not, by itself, guarantee that the requested dates have been reserved.

3. Payment & Cancellation Policy

Standard Bookings — February to November

A 50% deposit is required to confirm and secure your reservation.

  • Cancellations made more than 14 days before arrival: the 50% deposit will be refunded in full.
  • Cancellations made 14 days or less before arrival: the booking is non-refundable.
  • The remaining 50% balance is payable 7 days before arrival.
  • If a booking is made 14 days or less before arrival, full payment is required at the time of booking.
  • No-shows and early departures are non-refundable, and the full reservation amount will be charged.

December & January — Peak Season

Due to exceptionally high demand during the December and January holiday period, special payment and cancellation conditions apply.

Bookings made more than 3 months before arrival:
  • A 50% deposit is required to confirm the reservation.
  • The remaining 50% balance is payable 3 months before arrival.
  • Once the balance becomes due, the full booking amount is non-refundable.
Bookings made 3 months or less before arrival:
  • Full payment is required at the time of booking.
  • All such bookings are strictly non-refundable.
  • No-shows and early departures are non-refundable, and the full reservation amount will be charged.

4. Rescheduling

For standard bookings outside December and January, Vos Collection may accommodate one change of dates, subject to availability, provided the request is made more than 14 days before the original arrival date.

Any difference in rates will apply. Rescheduled bookings remain subject to the applicable cancellation policy.

For December and January bookings, date changes are considered at the sole discretion of Vos Collection and are subject to availability and applicable rates.

5. Check-in & Check-out

  • Check-in: from 2:00 PM
  • Check-out: by 10:00 AM

Early check-in or late check-out is not guaranteed and may only be arranged with prior approval from Vos Collection.

Check-in instructions and access details will be sent to the guest on the morning of arrival.

Guests are requested not to arrive before the agreed check-in time unless prior arrangements have been made.

6. Number of Guests & Occupancy

The number of guests staying at the property must be accurately stated when making the reservation.

Only the guests included in the confirmed reservation may stay at the property.

Additional or unregistered guests are not permitted without prior approval from Vos Collection. Additional charges may apply.

The maximum occupancy of the booked accommodation may not be exceeded under any circumstances.

7. Parties, Noise & Events

Parties, events and functions are strictly prohibited.

Guests are expected to respect the property, neighbours and surrounding community at all times.

Excessive noise, disruptive behaviour, loud music or gatherings that disturb neighbours are not permitted.

Guests are requested to keep noise to a minimum, particularly during the evening and night.

Vos Collection reserves the right to terminate a stay, without refund, if guests seriously or repeatedly breach these rules.

8. Pets

Pets are welcome by prior arrangement and approval only.

Guests must provide details of all pets when making the reservation, including the number and type of pets.

Pets must not be brought to the property without prior approval from Vos Collection.

Guests are responsible for their pets at all times and for any damage, excessive cleaning or disturbance caused by their pets.

9. Exceptional Circumstances

In exceptional circumstances, Vos Collection may, at its discretion, offer a credit or alternative arrangement.

Such requests will be considered on a case-by-case basis and are not guaranteed.

Guests are strongly advised to take out travel insurance to protect against unforeseen circumstances, including illness, travel disruptions, flight cancellations or changes to travel plans.

10. Guest Responsibility

Guests are expected to treat the property, furnishings and surrounding environment with care and respect.

Guests will be responsible for any damage, loss or excessive cleaning costs resulting from their stay.

By confirming a reservation, the guest acknowledges and agrees to the payment, cancellation and house rules of Vos Collection.